Terms and Conditions
All work undertaken by Sheila Hodge Designs is subject to the following Terms and Conditions:
Ordering
Orders are accepted from clients with a UK postal address only.
The client is advised to contact Sheila Hodge Designs via email or telephone for an initial consultation to discuss their requirements and ideas and check availability in the diary to avoid disappointment.
Following on from the consultation, Sheila Hodge Designs will provide the client with a no obligation personalised quotation, together with a sample of the client's preferred design from Sheila Hodge Designs' existing portfolio.
For bespoke commissions, Sheila Hodge Designs will provide the client with design ideas, revise them as necessary and, once the client is happy with the final draft, create samples for approval.
Orders for all the stationery items and quantities required should be placed at the same time to ensure availability in the diary and continuity of the materials used, as this cannot be guaranteed at a later date should the client subsequently wish to add to their order.
The client is advised to order extra copies of stationery items to allow for contingencies.
Initial quotations issued by Sheila Hodge Designs are valid for a period of one calendar month. It should be noted, however, that costs will vary accordingly
where original requirements change, after due consultation with the client.
Payment
A deposit of 50% of the total order amount, or full payment if the order
is less than £100, together with signed acceptance of the quotation, will
be required to secure a production slot in the diary.
A bespoke commission will incur an additional fee to cover the design
process and provision of samples, payable in advance of any work
undertaken and non-refundable regardless of whether or not the client proceeds with an order.
Payment can be made by bank transfer, cash in person or cheque, made payable to Sheila Hodge.
Written confirmation, together with a production schedule detailing the deadlines required for additional information, payment of any balances
due and estimated completion/dispatch dates, will be provided on receipt
of the signed acceptance of the quotation and clearance of funds.
Where the order has been completed in full, an invoice will be issued and
any outstanding balance must be paid in full and cleared through the banking system prior to dispatch.
Where the order has been completed in two instalments - the first instalment being stationery that is required in advance of the wedding or event and the second instalment being stationery that is required for on the day - any outstanding balance will be payable in two instalments. An invoice will be issued for each instalment and the outstanding balance of that instalment must be paid and cleared through the banking system prior to dispatch.
Prices are subject to change without notice, however confirmed orders will
be unaffected by any price increase.
VAT is not applicable.
Proofs
A set of proofs will be prepared for each stationery item and posted or emailed to the client for written approval.
By approving the proofs, the client is confirming that all the information is present and correct and in the manner they wish it to appear on the finished article. Sheila Hodge Designs cannot be held responsible for any errors that have gone unnoticed at the approval stage. Any amendments required after proofs have been approved by the client and production is underway will be liable to additional charges.
Timescales
The client is advised to place their stationery order at least 6 months in advance of their wedding or event to give plenty of time for checking and approving proofs, the production process, delivery and for the client to send the invitations to their guests, which is usually 8-12 weeks in advance of a wedding and 4-8 weeks in advance of any other social event, depending on the formality of the occasion.
Sheila Hodge Designs works to a timescale of around 4-6 weeks for wedding and event stationery and 1-2 weeks for baby and social stationery, depending on the nature of the order, from the receipt of approved proofs.
Initially, the client need only provide the exact details and wording for the stationery items required to be sent out in advance of the wedding or event. However, the exact details and wording for stationery items required for on the day must be provided no later than 5 weeks prior to the wedding or event.
Any delays by the client in providing required additional information, written approvals or payment by the requested deadlines, as set out in the production schedule, will ultimately delay the order.
No liability will be accepted by Sheila Hodge Designs for any delay resulting from a client's tardiness in responding to such requests.
Subject to availability, Sheila Hodge Designs will endeavour to accommodate clients working to a tighter timescale.
Manufacture
All stationery is handmade to order and, as such, slight variations
may occur. These are not deemed to be defective. Any designs with embellishments are unsuitable for small children. Sheila Hodge Designs accepts no responsibility for the effects of ageing on any materials used
and reserves the right to use comparable alternatives should materials become unavailable.
Printing is undertaken using a professional large format colour inkjet
printer with an archival pigment ink system. It should be noted, however, that while a pigment based ink system is more resistant to water and fading than a conventional dye based ink system, care should always be taken when handling paper products and it is advisable to avoid both wet or moist conditions and prolonged exposure to direct heat or sunlight wherever possible in order to maintain optimum quality of the finished article.
While Sheila Hodge Designs strives to represent the stationery as accurately as possible on the website, images are for illustrative purposes only and it is for this reason the client is provided with a sample of their preferred design following on from the initial consultation to ensure it meets with their requirements before placing an order.
Delivery
The client will be advised when the order or each component part of the order has been completed, suitably packaged and ready for dispatch and a convenient date will be arranged for collection or delivery.
Unless the client arranges an appointment to collect their order in person, all completed stationery orders are sent via Royal Mail Special or Recorded Delivery, which will require a signature upon receipt. Delivery costs, calculated by weight, for each parcel sent will be added to the client's interim and/or final invoice and the client will be advised of the actual
costs prior to the invoice being issued.
Sheila Hodge Designs will attempt to adhere to delivery estimates. Estimates are issued for guidance only and no liability is accepted in
relation to losses arising from a failure to deliver the client's order within
an estimated time nor for any delay, loss or damage to the order once it has been dispatched, including subsequent posting to guests.
Cancellation
In the event of a cancellation, Sheila Hodge Designs must be notified in writing at the earliest opportunity.
The client has the right to cancel at any time within 7 days of placing an order and have their deposit refunded in full. It should be noted, however, that due to the bespoke nature of the stationery items, the requested deposit is used to purchase all materials specific to the client's order at the outset of the process and Sheila Hodge Designs will not commence any work on the order until the "cooling off" period expires, without the client's written consent. Such consent will negate the client's right to a refund of their deposit should they subsequently cancel the order within the 7 days.
If the order is cancelled after the expiration of the "cooling off" period but prior to proof approval, the deposit will be retained in full and the client will not be liable for any further costs. If the order is cancelled after proof approval and production is underway, the client will be liable for all further costs incurred in excess of the deposit already paid, up to and including the full and final balance of the order.
Refunds or Replacements
Refunds or replacements will only be given where goods are deemed to be defective and Sheila Hodge Designs must be notified in writing within 7 days of the client receiving their order. The defective goods must be returned in full, suitably packaged and via a traceable method, to Sheila Hodge Designs before any such refund or replacement is considered.
Confidentiality
All information provided by the client will be treated as confidential and
will not be used other than for the purpose of completing the required order, neither will it be disclosed to a third party without the client's
written consent.
Intellectual Property
All designs (including web design and content) are the intellectual
property of Sheila Hodge Designs and copyright protected and may
not be reproduced or copied in any way by the client or a third party. Sheila Hodge Designs reserves the right to include discreet branding on stationery and to use any designs created, including bespoke commissions, for promotional purposes. It is the client's responsibility to ensure the necessary permission has been obtained from copyright holders for their chosen hymns, readings, verses and images and agrees to indemnify
Sheila Hodge Designs from any action brought about in the event of a breach of copyright.
Force Majeure
In the event of circumstances beyond all reasonable control (including but not limited to an Act of God, fire, flood, industrial action, delays by suppliers, loss of power, breakdown of equipment or unexpected illness), Sheila Hodge Designs will be entitled to cancel services without notice or penalty, however, all attempts will be made to minimise disruption to the client where at all possible.
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